To locate a parcel sent by International Standard Airmail you need to call to your local USPS office, as the new tracking numbers provided by USPS for this type of shipment can not be tracked anymore using their website tool.
Remember to call to the local office phone number and not to the “official” USPS number (800-ASK-USPS / 800-275-8777). If you call to the “official” number you will be attended by an automatic system and it will not give you information about your parcel. You need to call to a local phone number to be assisted by an employee because they are able to search personally your item status using the tracking number provided by us.
It does not matter if you call to an office that is not assigned to make your deliver. Any USPS carrier will be able to give information about your parcel.
If you want to be able to track your order online, you need to choose the Express Mail Service (EMS). You can choose this option when your are buying. EMS can be tracked by phone and online.
Please, send any question regarding this issue or other matter to our email email@example.com or contact us by phone (1-904-638-5180). You can also write us using the live chat in our website. We will be happy to assist you.